Talk to Vayda Support
For help, feedback or questions about your data.
Email supportsupport@vayda.app
Contact support
Email support@vayda.app for help, a privacy request or to report an issue. Include your device model, iOS or Android version, app version if available, and what happened. A cropped screenshot can help. Please remove unrelated personal information and never send passwords, API keys or payment-card details.
Do I need an account?
No. Vayda keeps your profile and preferences on your device. There is no sign-in, account password or automatic profile sync. A new device may need its own birth details and preferences.
How do I correct my birth details?
Open Profile and choose Edit beside Personal details. Check the date, time, time certainty and birthplace. Save the changes and connect to the calculation service to refresh your charts. If your birth time is uncertain, say so; divisional charts can change with small differences in time.
Why are some features unavailable offline?
Saved charts, bundled readings and already calculated dated forecasts can be available offline. New calculations and AI answers need the online service. An old forecast will not be relabelled as today’s forecast. If the service is unavailable, keep your saved data and try again when connected.
How do I change what Vayda remembers?
Open Profile → Your context to review, edit or delete individual entries. Chat memory is optional and off by default. Turning it off stops new entries; existing entries remain until you remove them. Saved context is included when you send a question to Ask Vayda. Clearing the current chat does not delete your context.
How do I delete my data?
Open Profile → Device data → Delete data from this device and confirm. Vayda clears your local profile, saved calculations, preferences, context, reading and practice records, and introductory-period record. Scheduled reminders are cancelled and AI sharing is turned off. Once complete, Vayda returns to onboarding.
There is no Vayda account to delete. Device deletion does not affect another device, remove earlier requests from an AI provider, delete support emails or cancel a store subscription. For information held outside your device, email support@vayda.app with a privacy request.
How do I change my reminder?
Open Profile → Daily reminder to choose a time or turn the reminder off. If it does not arrive, check that notifications for Vayda are allowed in your phone’s settings. Focus modes and notification-summary settings can affect when you see it.
Does starting the seven-day period charge me?
The current app’s introductory period is stored locally and does not create a store subscription or authorise payment. Any future paid plan must show its price, renewal and cancellation terms and ask you to confirm through the store before charging. If you later subscribe, manage or cancel that subscription through the store account used to buy it.
How do I report an incorrect reading or AI answer?
Email the relevant excerpt and what appears incorrect to support@vayda.app. For a chart issue, start with the chart name and the placement in question; you do not need to send your full birth details in the first message. Vayda’s interpretations are guidance, and mistakes can be corrected.